Last updated: July 15, 2025
At Firmwear Pro, your satisfaction is our priority. If you're not fully satisfied with your purchase, we're here to help with a clear and fair return process.
1. Return Eligibility
We accept returns under the following conditions:
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Items must be returned within 7 days of delivery.
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Products must be unused, unwashed, and in original condition with tags and packaging intact.
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Custom-made or personalized uniforms cannot be returned, unless they arrive damaged or incorrect.
2. Non-Returnable Items
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Customized or bulk-ordered uniforms
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Clearance or sale items
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Items showing signs of use, wear, or damage not caused by transit
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photo evidence. We will arrange for a replacement or full refund after verification.
4. Refund Process
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Once your return is received and inspected, we’ll notify you of approval.
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Refunds (if approved) will be processed to your original payment method within 5–7 business days.
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Shipping charges are non-refundable, unless the return is due to our error.
5. Exchange Policy
We allow size or product exchanges (if available) within 7 days. Please ensure the returned item meets the conditions listed above. Shipping costs for exchanges may apply.
6. How to Request a Return
To initiate a return or exchange:
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Email us at support@firmwearpro.com with your order number and reason for return.
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Our team will respond with return instructions and shipping details.
7. Return Shipping
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Customers are responsible for return shipping unless the product was damaged or incorrect.
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We recommend using a trackable shipping service to avoid lost packages.
8. Contact Us
If you have any questions about our return policy, please reach out to:
